Cancellations and refund

Cancellations and Refunds

At Lazurio, we’re committed to delivering timeless menswear with care and class. Each order is processed and shipped directly from our trusted international partners to ensure quality and precision

Order Cancellations

Once an order is placed, it is automatically processed within 6 to 12 hours to ensure timely dispatch
We do not accept cancellations after the order has been processed
If you made a mistake and need to request a change within 6 hours of placing your order, please email us immediately at zadstudio99@gmail.com — we’ll try our best, but changes are not guaranteed

Refunds and Returns

Because all Lazurio products are shipped directly from our international warehouses, we currently do not accept returns for reasons such as
Wrong size selection
Change of mind
Minor delays in delivery

We only offer refunds or replacements in the following rare cases
The item received is damaged, defective, or not as described
The product was never delivered and tracking shows no movement after 30 days

What To Do If There’s a Problem

If your item arrives damaged or incorrect
Email us within 48 hours of delivery at zadstudio99@gmail.com
Include your order number and clear photos of the item and packaging
Our support team will verify the issue and offer a refund or free replacement if approved

Estimated Delivery Time

As all products are made and shipped from our overseas partners, delivery may take 10 to 18 business days depending on your location and customs clearance

Note

Shipping fees are non-refundable
Refunds if approved will be processed to your original payment method within 7 to 10 business days

Lazurio — Classic Style Global Reach